Shipping Terms

SHIPPING TERMS

How much is shipping?

We offer FREE shipping for USA and Worldwide.

How long does it take for an order to arrive?

Orders are processed between 1-2 business days. 

We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

• USA - Within 2-5 business days
• Canada - Within 4-10 business days
• Western Europe - Within 5-15 business days
• Australia/NZ - Within 5-15 business days
• Rest of the World - Within 5-20 business days

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

Changes to EU customs regulations means you may be charged sales tax (VAT) upon delivery of your order. Refer to your country tax authority for guidance on what fees are due on items shipped from the USA.

If fees are charged by customs, they are payable by the recipient.

Can I have a tracking number?

Yes, we will send you the tracking number provided by our global suppliers. We update the tracking number once our system updates.

Please send us an email at support@mallvalley.com for more information.