Return Policy

REFUND POLICY

Returns
We accept returned exchanges.If you notify us at contact@mallvalley.com within 60days after your package has been delivered (according to the tracking information provided). If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please be reminded that you will be responsible for the return shipping label.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

In the events where the product received comes with manufacturing defects, buyers are entitled to request for a product replacement within 30 days of receiving the item. To request for a replacement, buyers are required to provide photographic evidence of the product's manufacturing defects to support@mallvalley.com.  If the case is deemed valid, we will cover related cost to deliver a replacement!

Please note that unless the items are defective:

- Shipping cost is not refundable.

- All returns are subject to a 20% restocking fee


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

**Please also include your invoice number/order number for us to match up your order in the system.

*** Please enclose in the return package ,your order info and state clearly if you would like a replacements or refund.

 

The following information is needed as evidence for us to process your request quicker:

1) Order number

2) Your email address you used to order and full name of buyer

3) Return shipment tracking number

4) Reasons for return

Please send the information to us via email at support@mallvalley.com. You should also enclose it in your returned package for us to match your order. Without the evidence, your package maybe recognised as unidentified mail.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, these are the steps you can take to check it out:

  • Please check your bank balance again, transactions may have been delayed.
  • Contact your credit card company, it may take some time before your refund is officially posted, as it may take up to 7-10 business days for them to process the credit.
  • Next contact your bank. There is often some processing time before a refund is posted.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@mallvalley.com.

Please do not hesitate to contact us at support@mallvalley.com if you have further questions.